Warranty

Tokblind Warranty Policy

Tokblind provides a 2-year warranty on all motors, controls, and components from the original purchase date, covering the original retail purchaser under normal use for the duration of ownership. If a defect occurs during the warranty period, we will repair or replace the defective item. This warranty is non-transferable, applies only to the original purchaser, and covers custom-made products installed in their original windows.

What is Covered

Motorization

  • Up to 2 years: Products will be remade at no charge.
  • After 2 years: Materials may experience natural wear due to usage, which is not covered beyond the 2-year period.

Brackets & Components

Includes replaceable parts like brackets, clips, connectors, tilter mechanisms, and more.

  • Up to 2 years: Parts will be replaced at no charge.
  • After 2 years: Replacement parts are available at an additional cost.

Internal Mechanisms

Covers issues such as fabric tears, slat separation, and vertical vane damage.

  • Up to 2 years: Products will be remade at no charge.
  • After 2 years: Fabric, slats, and vanes are not covered.

What is Not Covered

  • Normal Wear & Tear or damage due to:
    • Abuse, exposure to salt air, improper installation, accidents, extraordinary use, and improper cleaning
    • Misapplication, damage from pets or insects, and misuse
  • Natural Material Products: Variations in color, grain, or texture, warping or cracking of wood in high-humidity or high-heat environments
  • Time-Related Changes:
    • Loss of color intensity or fading
    • Yellowing or cracking of plastics or faux wood
    • Sagging or billowing of cordless products not regularly raised/lowered
  • Costs Associated With:
    • Transportation, shipping, remeasurement, reinstallation, incidental or consequential damages

Note: If multiple blinds or shades are installed in the same room, only the defective product will be replaced.

Extended Motor Service

All Tokblind products include a 2-year limited warranty covering motors, controls, and components, with complimentary long-term technical support. For additional peace of mind, you can purchase our Extended Motor Service at the time of your initial order for extended protection.