Return Policy
Customer Satisfaction Guarantee
Our goal is to ensure every customer is completely satisfied. If something isn't right, please contact us within 30 calendar days after delivery, and we'll arrange for an exchange or return.
Cancellation Policy
You can cancel your order before it is shipped or produced for a full refund.
As our products are custom-made, we cannot accept cancellations once the order has been completed and shipped.
Satisfaction Guarantee & Re-Making Policy
We stand by the quality of our products with a 30-day satisfaction guarantee. If there are any quality issues, such as incorrect size, color, or other errors on our part, contact us, and we will remake or modify the product to your satisfaction.
If the issue is due to inaccurate measurements or you require a different fabric, please reach out within 30 days.
Damages or Issues
Inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and resolve it promptly.
Return Policy
Since all our products are custom-made to your specifications, returns and refunds are only accepted for quality issues or if the wrong style, size, or color was shipped due to a seller error. Return requests must be made within 30 calendar days after delivery.
Return Procedure
- Contact us to initiate your return request.
- Once approved, we'll provide a pre-paid return label for UPS or FedEx, along with the shipping label and invoice.
- Print the shipping label and invoice, then arrange pickup with UPS or FedEx for the well-packed package.
Return Charges
Returns are free of charge.
Refund Details
- Refunds will be processed once the returned item is shipped with a valid tracking number. You'll receive a confirmation email.
- The refund amount will match the original payment amount.
- The actual refund date depends on your bank or payment platform's processing cycle.